FAQs and Shipping.

How do I order on your website?

Simply find the product you want and click "Add to Cart" button. Fill in your school information and billing information and we'll have your order shipped to your school.


How do I check the status of my order?

All orders will be delivered to your child’s school within 14-20 days. The school will deliver your order to your child at its convenience.


I received the wrong product. What should I do now?

Eco heroes has the right to change your product to a similar one when It’s out of stock. If you received a totally difference product, please contact us immediately. 


Is your website secure with my personal information?

Absolutely! We use SSL security to ensure all your personal information is encrypted. We do not store your credit card information and it will be used one-time only upon purchasing your product.

Does Eco Heroes provide a quality guarantee for all products being sold?

YES! If you do not like the product or it’s damaged, contact us immediately. We do all we can to ensure the best shopping experience.